FAQs

No, Skyline Queenstown is an entirely Smoke-Free premises.

 

Please visit our open hours page to see current opening dates and times.

 

Unfortunately not. The Skyline access road is only accessible to commercial vehicles and is not accessible to the public.

 

Take a look at our trade information. Kindly note that starting an account does require significant processing time and procedures. All bookings made prior to an activated account will be on regular retail rates.

Yes, there is an option to hike the Tiki Trail up to the Skyline complex. The Tiki Trail starts at the Gondola base and ends at the Skyline complex. It is a moderate hike and requires a good level of fitness. The walk time is an estimated 45 – 65 minutes one-way depending on your level of fitness.

 

Parking on Brecon Street and near Skyline Queenstown is currently unavailable. Please allow sufficient time to find parking before your booking.

If you have a Mobility Parking Permit, once you have made a booking please contact us here or call +64 3 441 0101 to arrange access to the Base Terminal drop-off zone.

There are several parking options around Queenstown town centre, the closest ones being Wilson Parking and Man Street Public Carpark, both located on Man Street, near the bottom of Brecon Street.

Large campervans can be parked at the Boundary Street Carpark, where there are 33 dedicated parks for large vehicles. Please be aware that campervans are prohibited from parking in the Queenstown CBD and could face an infringement fee of $40-$60 if parked incorrectly.

For further information on parking in Queenstown, please visit the Queenstown Lakes District Council (QLDC) website here.

Yes, if the pram/stroller is foldable, our Gondola operators are able to assist with folding it and placing it in the Gondola before you. Alternatively, you are welcome to leave your pram/stroller by our Gondola base berth and collect it once you have completed your Skyline activities. Due to the scaffolding prams cannot easily access the Luge or outside areas.

Each Gondola ticket gives you a return trip (one way up to the Skyline complex, and one way down from the Skyline complex). If you wish to do multiple trips, you will need multiple Gondola tickets.

If you are an Otago or Southland resident, we recommend purchasing a Gondola Annual Pass, which will give you unlimited Gondola access for one year.

No, Gondolas run consistently during normal open hours.

• Unlimited Gondola rides for cardholders (Skyline Queenstown & Skyline Rotorua).

• 1 Free Child Gondola Annual Pass when you buy an Adult or Senior Annual Pass.

• Luge Licence. This means you can:
  • Buy $8 Adult and $6 Child Luge rides on-site, every day.
  • Skip Luge instruction once you have your sticker.
  • Free Future Luge Rider tickets (any child accompanying an adult Luge ticket holder in tandem. Normally $5 per child).

• 20% off:
  • Market Kitchen Café food & beverages.
  • Luge photos.
  • Stargazing only prices.
  • Mountain Biking passes during the season (excludes Season and Ride passes).
  • Gift Shop purchases (selected items only – see Terms & Conditions for details).

• Exclusive dining prices at Stratosfare Restaurant
  • Dinner
    • Adult: $79
    • Child: $59
    • Senior: $59
    • Family of 4: $276
    • Family of 5: $335
  • Lunch
    • Adult: $72
    • Child: $50.40
    • Senior: $50.40
    • Family of 4: $244.80
    • Family of 5: $295.20

• Gondola photo pack for the discounted price of $20.

• Friends & family will also receive 20% off combo package price when accompanying a cardholder (selected packages only – see Terms & Conditions for details).

• Skyline Queenstown Gondola Annual Pass holders are entitled to free Gondola rides at Skyline Rotorua.

The Skyline complex is wheelchair-friendly, and we often welcome guests in wheelchairs or with any other special requirements. We will always ensure they are fully supported and catered for. We are able to slow or even stop the Gondolas if needed.

Our 10-seat Gondola cabins have level loading, allowing wheelchairs to roll straight into the cabin from the loading zone.

Unfortunately, the walking tracks outside the complex and the Moonlight Theatre are not wheelchair accessible.

Family 2+2 includes 2 adults and 2 children.

Family 2+3 includes 2 adults and 3 children.

A child is 6-14 years of age, an adult is 15+

The Gondola can fit up to 10 adults. Our Gondola operators will advise the best capacity fit if you have children when boarding.

 

No. The Luge tracks will not take you down to the Gondola base. You will complete all Luge rides at the end of the Luge track which is at the Skyline complex. Once all Luge rides and other activities are completed, you can then take the Gondola back down to the base.

Pre-schoolers under 2 years of age and anyone less than 85cm tall are not permitted to ride the Chairlift or Luge.

Pre-schoolers older than 2 years of age, taller than 85cm, and no taller than 120cm can ride the Luge in tandem with an adult aged 15+ years at a cost of $5.

Luge rides on a single ticket cannot be split over different days.

Yes, you can purchase extra Luge rides from the top of the Gondola.

 

Due to the number of photos taken daily, we are unable to recover photos once you leave the complex. Photos must be purchased at the Luge or the base of the Gondola on the day.

Yes, there are no footwear requirements for the Luge other than wearing some footwear, whichever you prefer.

Please note that it is a safety requirement that you must keep your feet in the Luge cart at all times, unless it is completely stopped.

The Luge is open to people of all ages and abilities. At the Luge Supervisor’s discretion, our Luge team will assist in any way we can to enable a guest with a disability to enjoy the Luge experience. Please ask a staff member for assistance.

No, our Guided Walks usually operate from the 1st of October to the 30th of April.

 

For the Ben Lomond Saddle walk, we recommend guests are comfortable walking up to 4 hours, covering 8 kilometres with an elevation gain of 536 metres (1,759 feet).

For the Ben Lomond Summit walk, we recommend guests are comfortable walking up to 6 hours, covering 11 kilometres with an elevation gain of 958 metres (3,143 feet).

We recommend guests bring:

• Walking boots or sturdy walking shoes 
• A thermal base layer 
• Shorts and/or walking pants 
• A waterproof jacket 
• A fleece layer (for relaxing at the Saddle and Summit) 
• A hat (for sun protection, and warmth on a cold day)
• At least 2 litres of water 
• A small backpack for food and water, and additional clothing layers
• Any personal medication you may require in this timeframe

• Return Gondola ride
• A packed lunch of your choice, prepared by Skyline’s Market Kitchen Cafe
• Hiking poles
• Guides

If Skyline cancels the tour:

Tours operate in all weather (within the season of October to April) – however, Skyline reserves the right to cancel the tour in the case of adverse weather – including but not limited to excessive wind, snow, rain, and electrical storms.

I’m booked and want to cancel:

• Contact our reservations team as soon as possible
• Guests who wish to cancel their tour more than 24 hours before the tour start time will receive a 100% refund.
• Guests cancelling within 24 hours of the tour start time will not receive a refund.

From the Skyline Queenstown complex on Bob’s Peak to the Ben Lomond Saddle, the trail is wide, well maintained with a constant uphill gradient. For most of this stretch of trail, walkers can mostly travel 2 abreast.

From the Ben Lomond Saddle to the Ben Lomond Summit the trail narrows, becoming single-file and slower walking. While this section of trail is more technical than the Saddle walk, guests of all ages and abilities can complete the journey to the summit. Our guides will be alongside you for the journey, so you can take your own pace and there’s no pressure to reach the summit if you don’t feel up to it on the day.

Each tour begins with a briefing at the Skyline top terminal (see FAQ “Where does the tour start?”).

The briefing will begin 30 minutes after the Gondola opens, therefore we recommend catching the Gondola at opening time.

See our open hours here.

Both the Ben Lomond Summit and Ben Lomond Saddle Guided Walks begin with a briefing in the Snug, which is a lounge area near the Stratosfare Bar at the Skyline Queenstown Top Complex.

After taking a Gondola ride up Bob’s Peak, enter through 2 sets of automatic doors then turn right. The meeting point will be clearly marked by a set of banners, and your guides will be there to greet you.

Here at Skyline Queenstown, we’ve always prided ourselves in being pioneers in New Zealand’s Tourism and Hospitality sector. For over 50 years now we’ve welcomed tens of millions of travellers from all over the world, and through creating world-class experiences we hope to remain New Zealand’s #1 Tourist Attraction for the next 50 years.

Our dedication to safety is world-class, and our people are our family. Our guides are expertly trained in mountain safety, and with decades of guiding experience, you can rest assured they’re approachable, honest and compassionate to your ability. It’s one thing to walk to the top of the mountain, but Skyline Guided Walks ensure you get there safely while experiencing a deeper connection to our natural environment, history, and while stepping outside your comfort zone with other like-minded travellers, you’re likely to make a friend or two along the way.

Skyline Guided Walks has Adventure Mark accreditation and is recognized as an official operator on New Zealand’s Department of Conservation reserves.

Yes, it is highly recommended to reserve a spot on the Stargazing tour you wish to attend.

Check availability and buy your tickets here.

We offer reduced child rates for those aged between 6 and 14 years old.

Children 5 years old and under can go on the tour free of charge (please note, the tour is not recommended for small children due to cold temperatures).

Our Stargazing guides keep a close eye on the weather and will make a decision during the day to run the tour or not. If weather conditions are unsuitable to run the tour, you will have the option to:

• Re-book for another date where space is available.
• Take a full refund for the Stargazing tour.

We are currently running our English speaking tours only.

 

We provide complimentary use of the world’s leading extreme outerwear, Canada Goose down jackets. Even so, come dressed for a light walk and for being outside. We’re in an alpine location and the tour is over 750 metres above sea level, so warm clothing, comfortable walking shoes, hat and gloves are highly recommended.

Unfortunately, in Queenstown’s alpine environment, we can expect ever-changing and unpredictable weather throughout the year. Your tour guide will made the decision to run the Stargazing Tour on the day of the tour. If conditions are deemed unsuitable, you will be contacted to re-book or get a refund for your Stargazing Tour.