Privacy Policy
Who we are and what this policy covers
Hi there! Skyline Luge is a fun-filled adventure activity suitable for riders of all ages and experience levels.
Invented in New Zealand, Skyline Luge has spread to seven international locations and hosted more than 50 million rides worldwide.
Your privacy is critically important to us. At Skyline Luge, we have a few fundamental principles:
We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
We store personal information for only as long as we have a reason to keep it.
We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
We aim for full transparency on how we gather, use, and share your personal information.
If you have any questions, please email us at info@skylineluge.com
Below is our Privacy Policy, which incorporates and clarifies these principles.
This Privacy Policy applies to information that we collect about you when you use:
- Any of our websites:
- https://www.skylineluge.com/en/
- https://www.skylineluge.com/fr/
- https://www.skylineluge.kr/
- https://www.kualalumpur.skylineluge.com
- https://www.skylineluge.my/kuala-lumpur/
- https://www.skylineluge.com/en/sentosa/
- https://www.skylineluge.kr/tongyeong/
- https://www.skylineluge.kr/busan/
- https://www.skylineluge.com/en/mont-tremblant/
- https://www.downhillkarting.ca/
- When you book with us in person or through a third-party booking agent
- Throughout this Privacy Policy, we’ll refer to our website, products and services collectively as “Services.” And if you’d like to learn more about which Skyline Luge company is the controller of information about you, take a look at the section below on Controllers and Responsible Companies. Please note that this Privacy Policy does not apply to any of our products or services that have a separate privacy policy.
- Basic Information: We ask for basic information from you in order to book you in for one of our services. For example, when you book an activity, we require contact details.
- Transaction and Billing Information: If you buy something from us you will provide additional payment information that is required to process the transaction and your payment, such as your credit card information.
- Communications With Us (Hi There!): You may also provide us with information when you respond to surveys, communicate with our staff, or post a question in a website form or feedback widget.
- Marketing Information: Some of our operations ask optional marketing questions. For example, we may ask you where you are from or provide the option to take part in a survey, or our booking forms have optional form fields that ask how you heard about us.
- Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services such as when you submit a booking form.
- Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions that you take on our website such as when you click a ‘book here’ button.
- Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
- Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. Skyline Luge companies use cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and deliver targeted ads. For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see here. Information We Collect from Other Sources. We may also get information about you from other sources. For example, if you interact with us via our Facebook page or Instagram account, we may use the information you have provided in these tools to understand who you are and provide personalised messaging and advertising.
- To provide our Services–for example, to book and reserve tickets and to communicate confirmations and timings:
- To further develop and improve our Services–for example by adding new features that we think our customers will enjoy or will help them to book and manage their bookings;
- To monitor and analyse trends and better understand how people interact with our Services, which helps us improve our Services and make them easier to use;
- To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyse how many individuals purchased a product after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
- To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Skyline Luge Companies and others, which may result in us declining a transaction or the use of our Services;
- To communicate with you, for example through an email, about offers and promotions offered by Skyline Luge Companies and others we think will be of interest to you, solicit your feedback, or keep you up to date on the Skyline Luge Company you have engaged with and our products; and To personalize your experience using our Services, provide content recommendations.
- Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
- Third-Party Vendors: We may share information about you with third-party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyse fraudulent payment transactions, booking system software, email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers), and companies that make products available on our websites (such as our products on bookme.co.nz), who may need information about you in order to, for example, provide technical or other support services to you. We review vendors to ensure they make the necessary privacy commitments in order to share information with them. You can learn more about some of our vendors in our Cookie Policy.
- Legal Requests: We may disclose information about you in response to a court order, or other governmental requests.
- To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Skyline Luge companies, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
- Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that a Skyline Luge company goes out of business or enters bankruptcy, user information would likely be one of the assets that are transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
- With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as on social media – for example, if you entered a competition where the terms of entering allowed us to tag you as the winner in a public post.
- Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services and we may share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
- Other Site Owners: If you leave a comment on a site that uses our Services (like tripadvisor.com), your IP address and the email address associated with your tripadvisor.com account may be shared with the administrator(s) of the site where you left the comment.
- Limit the Information that You Provide: You can choose not to provide the optional booking information such as phone numbers, or demographic related questions.
- Limit Access to Information On Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our mobile apps. If you do so, you may not be able to use certain features (like adding a location to a photograph, for example).
- Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt-out of promotional messages, we may still send you other messages, like those about your receipts.
- Set Your Browser to Reject Cookies: See our Cookie Policy for more details here. At this time, some of our websites provide the option to clear your cookies and not allow them to be set on the company website domain you are accessing. This method is not 100% reliable as certain cookies may reset themselves over time. If you wish to remove cookies we recommend that you set your browser to remove or reject browser cookies before using any Skyline Luge company website, with the drawback that certain features of our websites may not function properly without the aid of cookies. For more information on how to control your cookie settings and browser settings on your computer, and how to delete cookies on your hard drive, please visit www.aboutcookies.org or www.youronlinechoices.eu.
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
- If you would like to contact us about your rights, scroll down to How to Reach Us to, well, find out how to reach us.